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By Mamta Mishra
First Posted 05/13/2008
Times viewed 665

Mamta Mishra Resume(Relationship officer)


MAMTA MISHRA #509, Gattaprabha, A2 Tower, National Games Village, Koramangala, Bangalore – 560 047 Phone: 09886615384 Email: mamta_mh1@yahoo.com RELATIONSHIP OFFICER Seeking assignments with an eminent organization to unleash my skills across the industry by providing comprehensive administrative support ________________________________________ PROFILE ? Qualified Professional offering insightful exposure across Relationship Management and Business Development. ? Highly motivated and goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to lead effective teams and practical experience in driving and improving organization’s turnover. ? Inbuilt ability to use sound judgment and decision-making skills and effectively perform in a self-directed environment. Analytical abilities and creativity to build-up competitive advantage and contribute to the growth of the business. ? Ability to aggressively identify opportunities, develop focus and provide tactical business solutions. ? Outstanding communication skills coupled with both verbal and written skills. ? A go-getter with sound analytical, quantitative research and problem-solving skills. ________________________________________ PROFESSIONAL EXPERIENCE REUTERS INDIA PVT. LTD. Bangalore May’07 Relationship Officer ? Accountable for assisting the general and other ad hoc administration; preparing confidential reports, analyzing and presenting the results. ? Handling recruitment payment for the whole Bangalore site. ? Conducting research (i.e., searching the internet or internal systems for information). ? Managing mailing lists and departmental distributions and handling other activities like ordering, maintaining and distributing publications and promotional items. ? Undertaking ad hoc administrative projects and acting as a point of contact for internal and external customers and addressing their queries. ? Performing website administration which includes updations and revisions on Website pages of the organization or any upcoming facilities in the organization. ? Organizing and conducting meetings which involve liasioning with Facilities to book venue, arranging speakers, etc.; writing and editing reports for managers. ? Maintaining other functional responsibilities for a department which include managing Attendance File, Leave details, and Training File. ? Meeting all the requirements of the New Joinees, handling Fast awards (records), and Reconciliation – Reports, Account request for new Joinees, Secure ID, NT Logon and Outlook requests. ? Preparing fast award site report. REUTERS INDIA PVT. LTD. Bangalore June’06 – May’07 Market Analyst (Estimates) ? Analyzed research reports received from the contributors/brokers, and then transferring the necessary material to be reflected in the database within the obligatory timelines. The aforesaid database is used by the investors, corporates and finance professionals all over the globe. ? Implemented products to business requirements for the companies launching their products in the market with the updations in the real time databases. ? Entrusted with the responsibility of coordinating with technical staff in creating, interpreting, and implementing product pricing requirements into technical specifications. Also involved in identifying, analyzing, reporting and tracking company products to customers with queries. ? Prepared case studies which render help in quality improvement efforts also compared the same with the other provider/ contributors. ? Ensured that the data is maintained at a high standard Work with contributors. ? Communicated with other departments and external departments in the resolution of queries on exchange data and historical data as needed. ? Resolved client queries with the help of a software known as SEIBEL, which is used for automating important aspects of business and allow an enterprise to perform and coordinate associated tasks over the Internet and through other channels INFOSYS BPO Feb’05 – June ’06 Process Executive ? Executed performance enhancing initiatives like preparing the process operating procedure to further their personal and professional developments of the new recruits. ? Assembled the data related to the process, quality and regularly updating it with the help of a team leader. ? Resolved customer issues/queries online, providing first time resolution, and handling escalated issues and maintaining highest standards of customer service giving preference to customer satisfaction. Key Achievements ? Distinction of having received an award as an Individual Extra Miler for the over all performance and the additional responsibilities taken. ? Worked as a Supervisor by providing assistance to the new jonnies within the process. ? Handled team meetings ________________________________________ EDUCATIONAL & PROFESSIONAL DEVELOPMENT Doing MBA –Correspondence from IIMC-finance B.COM 2005 Ranchi University, 61% SENIOR SECONDARY C.B.S.E 2002 Jamshedpur Public School, 71% HIGHER SECONDARY C.B.S.E 2000 Ramakrishna Mission School, 68% ________________________________________ TECHNICAL SKILLS ? Languages : C++ ? Operating Systems : Windows 95, Windows 98, Windows 2000 ________________________________________ DATE OF BIRTH: 16th October 1982 REFERENCES: Available on request.



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